Returns & Refunds

MKTronics uses suppliers and fulfillment services connected through AutoDS. Return and refund eligibility is determined by the supplier's policy for the specific product and order. AutoDS does not override supplier-specific return rules.

Before requesting a return

Please contact us with your order number and explain the issue. For damaged, defective or incorrect items, photos or video may be required as evidence. Do not send an item back until return instructions or a return label have been provided.

Change-of-mind returns

Change-of-mind returns are not automatically guaranteed. Some suppliers do not accept them, and others may impose specific conditions or return shipping costs. Eligibility will be confirmed for the specific order.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us promptly. We will work with the supplier through the applicable AutoDS process. The supplier may require evidence before approving a return, replacement or refund.

Cancellations

Orders can enter fulfillment quickly. Once an order has been confirmed or fulfillment has started, cancellation may not be possible. If the order is already in transit, you may be instructed to refuse delivery or follow the applicable return process.

Refund timing

Where a supplier approves a refund, AutoDS processes the supplier refund according to the applicable workflow. Your customer refund from MKTronics will be handled according to the confirmed resolution and our store policy. Supplier refunds can take time to be received and processed.

Return shipping

Return shipping responsibility depends on the reason for the return and the supplier's policy. Some international suppliers may require the customer to pay return shipping, and return shipping costs may be deducted from the supplier refund where applicable.

Return window

Return windows vary by supplier and product. Some AutoDS fulfillment workflows have a maximum return window, but the supplier's specific rules for the order take priority. Please contact us before the applicable deadline.

How to request help

Contact MKTronics with your order number, the reason for the request and any relevant photos or video. We will review the order and provide the next steps.

Important: This policy is designed to reflect supplier-dependent AutoDS fulfillment. Product-specific supplier rules may apply and will take priority where they differ.